Development of SME Business Services

Location

Azerbaijan

Duration

2004 - 2006

Donor

IFC (International Finance Corporation) and BP (British Petroleum Exploration Limited - Azerbaijan)

Budget

265.000 USD

Description and Deliverables

Delivery of 50 training courses at the Azerbaijan Bank Training Centre (ABTC) for SME starters and entrepreneurs mainly from Baku, Azerbaijan and organisation of 13 internships in Europe covering the following areas:

1) General and Operational Management
1. General and Operational Management
2. The principles of effective management
3. Problem solving
4. Leadership
5. Risk management
6. Change management
7. Time management and the role of relationship management
8. Decision making and its preparation
9. Information in Management

2) Marketing and Sales
10. Role of Marketing and Sales
11. Development of new products and services
12. Public relations
13. Target markets
14. Pricing and price strategy
15. Publicity and advertisement
16. Communication
17. Collecting Information
18. Caring for the Customer

3) Business Planning
19. Business planning
20. Essence and importance of planning
21. Analysis of external and internal situation, SWOT analysis
22. Business Plan preparation
23. Funds turnover forecast
24. Controlling mechanisms for implementation plan
25. Planning and Controlling Work

4) Financial Management
26. Essentials of Financial management
27. Accounting (for accountants and non-accountants)
28. Cost calculation of Products and services
29. Budgeting and financial controlling

5) HR Management
30. HR planning
31. Career planning
32. Training planning
33. Performance appraisal
34. Motivation systems
35. Effective delegation

Other topics
36. Project Management
37. Insurance

Provide ABTC with written materials, covering the full scope of the course topics.
Provide ABTC with accompanying training tools, in particular: course outlines, description of business games, group exercises, pre-test and final test questionnaires.
Deliverance of courses in a professional and interactive manner using relevant case studies, business games and tests developed together with local trainers.
Conduct Train-the-Trainer sessions.
Organisation of study visits of local experts to get acquainted with best international practice in the field of specialization of local trainers. Local trainers will visit both training institutions and practical businesses and have broad possibilities to discuss various issues of interest with specialists.